What to do in an Emergency

A bad smell

If you smell natural gas — sulfur, rotten eggs — leave the home immediately. Once you are outside or at a neighbour’s house, call for service, and remain outside and away from the home until the gas leak is fixed by professionals.

The pilot light’s flame isn’t blue

If your pilot light’s flame is more yellow than its normal blue, it could lead to a carbon monoxide problem. If the flame is an ‘off’ colour, call us immediately.

Refrigerant leaks

If your air conditioner is leaking fluid from a cracked line, contact us immediately. This is especially important if your unit uses freon as a refrigerant, as exposure to this odourless gas can be a serious health hazard.

Burst or frozen pipes

If there’s water flowing from your pipes, close your main shutoff valve to stop the flooding and contact us immediately. 

No hot water

If you have no hot water and have attempted to adjust the thermostat and checked for loose wires, the problem may be with your hot water heater’s heating element. Contact us for assistance. 

Flickering lights

Whether on the unit itself or on the controller, flickering lights may suggest that there’s an electrical problem at play. Do not put yourself or someone else in danger by attempting electrical repairs — give us a call and we’ll be right there.

DIY mishap

If your DIY project has gone awry, contact us immediately to correct the problem and avoid damage to your home.

Loud, abnormal sounds

When your equipment is making loud, out-of-the-ordinary noises — squealing, rattling, grinding — it can indicate anything from damaged motor bearings to failing belts. Call us, and we’ll get things to quiet down.

Strange power behaviour

If your unit is “rapid cycling” (turning on and then off again too quickly), or failing to turn on at all, and if you’re up to date on all scheduled maintenance (filter replacements, etc.), it’s time for professional assistance. We’re just a call away.

Blowing cold air

Check the lights in your unit. If a red light is showing, call for service. If there is no light, you may have an issue with parts like the thermostat or motor. Contact us and we’ll be there to help you out.

Reverse effects

If you expect warm air and you’re getting cold air, or vice versa, your ductwork or unit may have a blockage. Blockages can cause extra stress on equipment, and that stress can lead to a system failure. Call us, and we’ll get to the bottom of it.

Inconsistent temperature

An extremely too-hot or too-cold room in your home could indicate an airflow problem. When the problem is severe, it may be a signal that your comfort system can no longer regulate temperature, and it may be on the verge of a breakdown. Call us for an evaluation and assistance.

The system suddenly turned off

Before calling us, check applicable air filters as well as your thermostat and its batteries, and reset your home’s circuit breaker. If none of these actions fix the problem, give us a call.